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FREQUENTLY ASKED QUESTIONS

Q. WHAT IS NET GENERATION?

Net Generation is the USTA’s youth (ages 5-18) tennis brand, dedicated to welcoming millions of new players to the game by focusing on empowerment, unity, and play. Through a comprehensive program of adaptable curricula, teaching and learning tools, promotional and communications materials, and player and provider incentives, Net Generation aims to capture the imagination of kids of all ages, backgrounds, and skill levels, and bring together parents, coaches, teachers, and volunteers all throughout the country. Net Generation provides a single registration platform for programs across the country and also requires all deliverers to have completed a background screen and an education program for working with minors. 

 

Q. WHY NET GENERATION?

First and foremost, Net Generation will always be committed to the safety and well-being of all players with an emphasis in building character on and off the court. Net Generation will make tennis approachable, accessible, adaptable & fun.

 

Q. IS IT JUST A REGISTRATION SITE?

Net Generation is an umbrella brand that will encompass tennis programming for youth ages 5 – 18 with a single registration platform. It will contain curricula, resources, education & marketing support to help grow the game.

 

Q. WHAT'S THE BENEFIT OF BEING ON NET GENERATION AS A PROVIDER?

We have so many benefits in the works but we just launched our program management center. To get the most out of Net Generation, be sure to add your programs and if you are a certified coach make sure to add update your public provider profile. Any program you add to your Net Generation profile will show up in our consumer search, which will go live in August. Don’t miss out on this amazing opportunity to increase your visibility to consumers in your area. Also, any Safe Play approved provider will gain access to our world-class comprehensive curriculums.

 

Q. IS THIS AVAILABLE FOR JUST JUNIORS OR CAN WE DO ADULTS TOO? 

Net Generation is a youth brand aimed at 5-18.

 

Q. HOW DO I SIGN UP MY CHILD FOR NET GENERATION?

At the moment, registration is only open to certified coaches, school teachers, parent volunteers or community coordinators that want to become a part of Net Generation. Coming Summer of 2018, we will launch a website that will allow parents to sign up their children.

 

Q. WHAT IS BEING ADDED TO NET GENERATION?

The focus is to connect with tennis providers so they become the face of Net Generation in their community. Providers are able to add their tennis programs through the Program Management Center. Certified Coaches are able to add a public profile as well as their tennis programs that will be searchable by consumers. Coming Summer of 2018, we will launch a website that will allow parents to sign up their children.

 

Q. WHAT ARE SOME OF THE PROVIDER INCENTIVES FOR JOINING NET GENERATION?

In 2018 providers that add their program information into the Net Generation Program Management Center will receive value proposition kits. 

 

Q. WHEN DOES A PROVIDER GET THEIR VALUE PROPOSITION?

The tangible value propositions (e.g. equipment) will be delivered in starting in September 2017. Providers will be eligible for the value proposition offerings once they have added at least one program to the PMC.

 

Q. HOW MUCH DOES NET GENERATION COST?

There is no cost to be a part of Net Generation. For parents and players, it’s free to join as well. For players, the price of programs will vary by coach or community.

 

Q. WHEN WILL WE NOTICE CONSUMER USE OF THE SERVICE?
Consumer Registration will be launched in a phased approach. Starting in May we will initiate consumer engagement and registration. We will be slowly building this out each month leading up to a big consumer push right before the US Open.
 

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SCHOOLS

Q. WHO CAN ADD A SCHOOL PROGRAM?

A school program is a PE program run by a teacher or a school employee.  Middle or High School Coaches also register their team(s) under the school program classification as well.

 

Q. HOW DO I LINK A SCHOOL PARTNER TO MY SCHOOL?

In order to add your school partner information, you will need to get account manager approval. You can request approval when you add a program. Once approved by our National school admin you will enter all your school details on the Organization tab under the Programs menu. Please email netgenerationschools@usta.com if you need help.

 

Q. IS IT TRUE THAT SCHOOL PARTNERS HAVE TO SIGN A PARTNERSHIP FORM?

Yes. The focus of the Net Generation School program is to create partnerships between schools, local School Partners and USTA Section or District to give students the opportunity to learn, play, and enjoy the game of tennis. By signing up for the Program, the School, School Partner and USTA Section or District involved must agree to partner with the United States Tennis Association (“USTA”) to support Net Generation at the School. Click here to view the partnership agreement.

 

Q. HOW MANY TEACHERS ARE NEEDED TO SCHEDULE A TRAINING AND HOW LONG WILL A TRAINING SESSION TAKE?

We recommend 10 attendees per training to create a large group environment, but since the fulfillment requirement for workshops and training is changing, the Section can choose how many people need to attend each training. Each training session will take three hours to ensure continuing education credits for attendees. Click here to see a list of workshops.

 

Q. DO I NEED TO HAVE AN USTA ACCOUNT ID OR USTA MEMBERSHIP ID?

No USTA membership is required to be a part of Net Generation Schools. All that is needed is to register, complete the Safe Play Program and post a school program in the Program Management Center to be eligible for the benefits, and it’s totally free of cost!

 

Q. HOW DO I ADD A SCHOOL PROGRAM?

From the drop-down Programs menu on the top right corner please select Programs. Once in the Management Center, you will see “Add Program” to the right of the Program Management title. Next, you will click select under the School program. You will be brought to a new page, follow and complete all steps to add a program.

 

Q. ARE TEACHERS REQUIRED TO OFFER A TENNIS UNIT EVERY YEAR?

It is preferred that a school offers a tennis unit every year. 

 

Q. WHAT IF THE SCHOOL DOESN'T HAVE ENOUGH ROOM FOR A TENNIS COURT?

The curriculum has been designed to work in non-traditional spaces as well as gymnasium formats.

 

Q. WHAT IF THE SCHOOL HAS DOUBLE CLASSES AND TOO MANY STUDENTS?

The vast majority of the activities in the lesson plans are partner-based so students are occupied by working together to learn. 

 

Q. WHAT IF THE TEACHER HAS NO EXPERIENCE WITH TENNIS?

Between the free in-person training, online modules, and the relationship with a School Partner, teachers don’t need any prior experience! The curriculum has also been designed with this teacher in mind.

 

Q. HOW DOES A SCHOOL CONNECT WITH A SCHOOL PARTNER?

If a School doesn’t currently have a Partner, email netgenerationschools@usta.com or the local USTA Section which will put you in contact with our local knowledge asset so you can choose the registered School Partner that’s right for the School.

 

Q. DOES A SCHOOL NEED TO REGISTER EVERY YEAR?

No, a School does not need to register every year. It is a one-time registration but we do ask that schools update their program dates in the Program Management Center.

 

Q. CAN THE SCHOOL HAVE VISITS BY A TENNIS INSTRUCTOR?

Schools are encouraged to work closely with their School Partner so the School’s offering can be enhanced and so students can begin to get familiar with a deliverer of tennis from outside their School.

 

Q. HOW DOES SOMEONE GET ADDITIONAL EQUIPMENT OR REPLACEMENT OF IF INITIAL PACKAGE ISN'T ENOUGH?

We have relaunched the USTA equipment discount program. Click here for more information.  All USTA providers including CTAs, NJTLs, parks, schools and USTA section and district offices can order discounted tennis gear from a variety of manufacturers. This website features equipment for purchase that will be able to replace or supplement the equipment pack a School has received. Also, each Section within the USTA has different equipment offerings for tennis providers which are another option as well. It’s planned to bring in an equipment rebate program in 2019 to support deliverers in accessing equipment.

 

Q. HOW DOES A KID'S TENNIS CLUB FIT INTO THIS?

The resources for what was previously known as a KTC are going to be rolled into the appendix of several of our deliverer manuals as a resource for hosting after-school or similar programs. After-school KTCs will now simply be after-school programs that are either run by a certified coach, a community play deliverer, or a teacher.

 

Q. IF AN AFTER-SCHOOL PROGRAM IS RUN AT A SCHOOL, WHO GETS AN EQUIPMENT PACK?

If the School has a partner, that School Partner is either a certified coach or a Community based organization outside of the School with a facility or sites to host the school children if they wish to continue their tennis outside of school. If the after-school program being run is open to children who are not enrolled in the school, the School would receive the equipment pack and the partner could use their own equipment pack or the one belonging to the School.

 

Q. MY SCHOOL DOESN'T ALLOW EXTERNAL, FOR-PROFIT ORGANIZATIONS TO BE CONNECTED BUT I WANT TO BE A PART OF NET GENERATION, WHAT DO I DO?

If this is the case, please contact netgenerationschools@usta.com and we will look to find a local, approved school partner for you that meets these guidelines. You can deliver Net Generation tennis without a school partner. You just don’t gain access to the starter equipment pack.

 

Q. MY SCHOOL HAS MULTIPLE ORGANIZATIONS WHO WANT TO BE OUR SCHOOL PARTNER, HOW DO I CHOOSE?

If this is the case, please contact netgenerationschools@usta.com. Though we will never mandate which partner you choose, our local knowledge team will work hard to help connect you to the School Partner that best fits your needs. The final decision on who is the school’s partner always rests with the School.

 

Q. MY SCHOOL PARTNER WON'T REGISTER FOR NET GENERATION. CAN THEY STILL BE MY PARTNER?

All School Partners must be registered to Net Generation to ensure consistency as well as the safety of all our participants.

 

Q. WHY CAN'T MY SCHOOL PARTNER BE OUR HIGH SCHOOL COACH?

Our goal with School Partners is to find a tennis outlet for your students that is off-site so they have a natural landing place should they wish to continue tennis outside of school. If your High School Coach is a certified pro or if they work within a Community Program external to the school, they absolutely can be a School Partner.

 

Q. WHY DO WE NEED TO GET A SCHOOL PARTNER?

We are hoping this initial relationship will be the building blocks of a new tennis community in your area. In order to increase the chances of success and sustainability of tennis in your community, the more interested parties, the better!

 

Q. WE ALREADY HAVE A SCHOOL PARTNER AND HAVE BEEN RUNNING TENNIS IN PE, WHAT'S THE NEXT STEP?

First of all, congratulations!  If this is the case, you are making the most out of being involved with Net Generation Schools & now we get to help you build on the success. Please contact netgenerationschools@usta.com and we will work with our local knowledge team to identify the most appropriate next steps based on your needs.

 

Q. HOW DOES TGA FIT INTO ALL OF THIS?

TGA is an organization offering before and after-school, award-winning tennis programming and life skills enrichment. Their programming is put on by an area director and based upon the depth of their, offering; they charge a fee for their services. TGA can function as a School Partner.

 

Q. I CURRENTLY OPERATE AFTER-SCHOOL PROGRAMMING BUT I AM NOT A TEACHER OR ADMINISTRATOR AT THE SCHOOL, CAN I JUST SIGN UP MY SCHOOLS FOR THIS AND REMAIN THE CONTACT PERSON?

Unfortunately not. All Schools must be signed up separately from their partner and then linked to their school partner after their registration is completed. This is to ensure the safety of our students.

 

Q. SCHOOLS CURRICULUM - WILL HARD COPIES OF THE CURRICULUM BE AVAILABLE UPON REQUEST?

Hard copies of the curriculum manual will be a part of all the school-related value props whether it's a teacher registering a school, or a school with a partner. If a teacher signs up but doesn’t register their school, they will only receive a digital copy of the curriculum.  

 

Q. THERE LOOKS TO BE A LINK AT THE BOTTOM OF THE SCHOOL PROGRAM UPLOAD PAGE DIRECTING PEOPLE TO "FIND A SCHOOLS TRAINING NEAR YOU."  WHERE DOES THIS LINK LEAD?

This link will lead to a school’s training landing web page with information on how to request admission to a training that is currently scheduled and if a School workshop is not happening in their area, there is an option to contact the local workshop organizer for the Section. Click here to visit the school's training information page.

 

Q. WILL BULK ENTRY FOR TEACHERS STILL BE AVAILABLE? RIGHT NOW, THEY CAN ALL COMPLETE THEIR PROFILES ON SITE AT A TEACHER WORKSHOP.

This will no longer be allowed since each individual teacher must go through the individual account registration background screen in Net Generation.

 

Q. SCHOOL TENNIS - IS THAT "PROGRAM" TENNIS IN PE OR AN AFTER SCHOOL PROGRAM?

We have turnkey curricula for both School PE programs for School teachers as well as after-school programs for Community Providers.

 

Q. ARE SCHOOL TENNIS WORKSHOPS SCHEDULED ON THIS SITE?

There will be a link from the provider’s profile to take them to “Find a Training” http://ct.usta.com/schools/WorkshopList.  For workshop organizers, the workshops will be registered through the same system ct.usta.schools system as they have been before.  A fully-integrated training registration system within Net Generation will be developed for utilization in the future.

 

Q. HIGH SCHOOL COACHES CAN THEY USE THIS SITE? IF NOT CERTIFIED, CAN THEY LIST AS A SCHOOL?

High School coaches can utilize the site, absolutely. Even if they aren’t certified, if they are a teacher they can list themselves as a teacher. Currently, new high school resources aren’t scheduled for release until the 2018/19 school year but the current High School resources can be found on USTA.com

 

Q. WILL THEY HAVE PLACES TO REGISTER MIDDLE SCHOOL AND HIGH SCHOOL PROGRAMS? I ONLY SEE ELEMENTARY.  

Yes, Middle and High School programs can be registered but their resources aren’t coming online until the 2018/19 school year.

 

Q. WHAT HAPPENS IF YOU DON'T HAVE A SCHOOL PARTNER? I REALIZE THAT'S REQUIRED FOR THE VALUE PROPOSITION BUT CAN THEY STILL REGISTER ON THE SITE?  

Yes, of course!  The Teacher and the school would still receive all the benefits associated with registration; training, curricula, digital assets, everything except the equipment pack.

 

Q. ARE LINE GRANTS STILL AVAILABLE FOR SCHOOLS THAT WOULD LIKE TO HAVE TENNIS COURT LINES DRAWN ON THEIR BLACKTOP OR PLAYGROUND?

Yes. The USTA and USTA Sections will pay a total of 75% (USTA National 50%, USTA Section 25%) of the cost to have tennis court lines painted on blacktops or playgrounds.  Click here for additional information. 

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CERTIFIED COACHES

Q. WHAT IS A CERTIFIED COACH?

A coach is where current and aspiring players turn to learn the basics of tennis, to refine their swings, fine-tune their serves and advance their skills and their pursuit of our lifetime sport. Certified Coaches have invested time and energy to take their tennis career to the next level by becoming a certified tennis professional. 

 

Q. HOW CAN I BECOME A CERTIFIED COACH?

Coaches in the United States get certified by one of the professional tennis teaching organizations, including the United States Professional Tennis Association (USPTA) and Professional Tennis Registry (PTR). Click here for more on these two certification programs.

 

Q. HOW DO CERTIFIED COACHES PROVE THEY ARE CERTIFIED IN NET GENERATION?

During Step 2 of registration, providers can select "Certified Coach" as their provider type. They also will have the ability to put in their USPTA and/or PTR Membership number. Net Generation uses that member number to verify if the coach is a current good member in standing with the coaching organization with insurance.

 

Q. I AM CERTIFIED COACH THAT HAS COMPLETED ALL THE EDUCATION REQUIREMENTS BUT I HAVE NOT PAID MY DUES CAN I STILL GET CERTIFIED COACH CLASSIFICATION IN NET GENERATION?

All verified certified coaches on Net Generation have to be members in good standing with the USPTA and/or PTR. This ensures that coaches have current insurance coverage and are continuing their education requirements.

 

Q. IS IT TRUE THAT ALL CERTIFIED COACHES ON NET GENERATION HAVE TO HAVE INSURANCE?

Yes. One of the requirements for Net Generation certified coach approval is proof of liability insurance. Proof of insurance is not needed if you're registering in any of the other capacities such as a community coach.

 

Q. WHATS THE DIFFERENCE BETWEEN A COACHING OR COMMUNITY PROGRAM IN THE SEARCH?

Coaching programs are run by Safe Play Approved USPTA- and/or PTR-certified insured coaches, so players can have fun while learning from coaches that have invested in their coaching education. Community programs are hosted by providers that do not meet the certified coach criteria.

 

Q. WHO CAN ADD PROGRAMS IN THE "COACHING PROGRAM" FLOW?

Only USPTA and/or PTR certified tennis professionals can add programs under the coaching program category.

 

Q. WHAT IF I ALREADY TOOK A BACKGROUND CHECK AND DID SAFE PLAY THROUGH PLAYER DEVELOPMENT, JTT, OR OFFICIALS?

You will just need your 16-digit NCSI number and it will verify that you have already gone through the process. If it has been over two years since the Safe Play Course and background screen was completed, you will have to reapply.

 

Q. DOES IT MATTER TO THE CONSUMER IF SOMEONE IS CERTIFIED OR NOT? HOW WOULD SOMEONE KNOW WHAT KIND OF PROVIDER TO LOOK FOR? NEED SOME LEVEL OF EXPLANATION OF LEVELS OF CERTIFICATION?

By requiring coaches who want to upload a coaching program to be certified-we are emphasizing the importance of coach education and certification. We want consumers to know that they should be looking for coaches that are professionally trained to teach their kids. We will have messaging explaining the importance of certification and standards of coaching. It is important to the USTA that we communicate accurate information to our consumers & set standards.

 

Q. CAN ANYONE JUST CHECK OFF ANY CERTIFICATIONS (USPTA OR PTR)?

No. Coaches will have to provide their USPTA or PTR certification number which will be verified with the relevant organization. All coaches must be a member in good standing with either organization.

 

Q. WHAT IF A COACH SELECTS “OTHER” CERTIFICATION, WILL THEY HAVE ACCESS TO THE COACHING PROGRAM ADD FUNCTION?

Other types of certifications from other tennis governing bodies such as the ITF or LTA we will be accepted. The certification will have to be verified before giving the coach access to the Net Generation coaching upload.

 

Q. IS NET GENERATION ONLY ABOUT RED, ORANGE AND GREEN? WHAT ABOUT TEENAGERS/HIGH SCHOOL PLAYERS, ARE THEY NOT SUPPOSED TO BE USING THE YELLOW BALL?

We are currently developing curriculum for older, teenage players that will span from beginning red ball, up to yellow ball. Net Generation is aimed at players aged 5-18 years of age.

 

Q. WHAT IF I DON'T AGREE WITH ALL OF THE COMPETENCIES/ASSESSMENTS? WILL I BE ABLE TO MOVE MY KIDS UP AS I SEE FIT?

The competencies and assessments are guidelines for moving players. Some pros will use all of these, others will customize for their program based on their current programming.  

 

Q. DO I HAVE TO SIGN UP ALL MY PROS, OR JUST THE MAIN PRO?

It is strongly recommended all pros sign up and go through the Safe Play process to gain access to Net Generation benefits. Once greenlit all coaches/providers will be able to view the available world-class curricula. Most facility managers/tennis directors will designate one point person to add the programs on behalf of their facility/club instead of having all the pros add programs for the facility/club.

 

Q. WHAT IF I HAVE A PART-TIME INSTRUCTORS WHO ARE NOT CERTIFIED, CAN THEY REGISTER?

Non-certified instructors can register as a community provider of Net Generation & go through the Safe Play screen.

 

Q. WHAT IF SOMEONE LEAVES MY CLUB, HOW CAN I REMOVE THEM FROM POSTING A PROFILE OR PROGRAM ATTACHED TO MY CLUB?

Yes, you will have to contact netgeneration@usta.com to remove the account from the back end.

 

Q. HOW DO WE KNOW THIS PROGRAM WON'T CHANGE OR COMPLETELY END AFTER A FEW MORE YEARS WHEN A NEW BOARD AND POTENTIALLY NEW EMPLOYEES COME IN?

The USTA is more committed to this initiative than any before. There is complete buy-in at all levels of the organization, and this is the most comprehensive youth program ever launched in the US.

 

Q. WHAT IF THERE ARE MORE PROS THAN ELEMENTARY SCHOOLS IN MY AREA?

The individual schools will be able to select their school partner. Teaching pros with pre-existing relationships with the schools would more likely be chosen. It is the responsibility of the teaching pro to be proactive in this relationship.

 

Q. PLAY DATES WERE SUCH AN EMPHASIS WITH THE USTA OVER THE PAST 5 YEARS AND LOOKS LIKE NOW THEY ARE NO LONGER A FOCUS. IS THIS TRUE?

Play Days will no longer be registered or tracked by the USTA. However, they remain an integral part of the pathway for pros and players and serve as a bridge from lessons/practice to competitive play.

 

Q. WITH 10 AND UNDER TENNIS, THERE WERE FACILITIES WHO WERE SIGNED UP THAT WERE NOT USING RED, ORANGE, AND GREEN. HOW ARE YOU GOING TO POLICE THIS WITH NET GENERATION?

All teaching professionals who sign up for Net Generation will have access to free Net Generation Coaches Workshops and will be provided with turn-key curriculum. Through the USTA’s marketing efforts, parents will have expectations that red, orange, and green will be used at all Net Generation programs. Although the USTA will not directly “police” the instruction, there will be a number of different avenues to gather feedback on how the programs are being delivered.

 

Q. IF A PRO DOESN'T RENEW HIS OR HER USPTA OR PTR MEMBERSHIP, WILL THEY BE KICKED OFF THE COACHING PART OF NET GENERATION?

Only members in good standing with USPTA and PTR will be eligible to register as a Net Generation Coach.  For pros whose membership lapses after they register for Net Generation, they will be handled the same way as when a background screen expires. They must renew in order to remain on the list.

 

Q. WHO ENTERS PROGRAMS INFO IN 'CLUB' SCENARIO? 

This would be the pro in charge at the facility who will register the programs on behalf of the club.

 

Q. AS FAR AS THE PROVIDER PACKS ARE CONCERNED, WHAT IF YOU'RE NOT CERTIFIED BY USPTA OR PTR? ARE THERE STILL PROVIDER PACKS FOR THOSE INDIVIDUALS? WHAT IS THEIR VALUE PROPOSITION?  

If an instructor is not certified, they can still register on the community side. They will not receive a provider pack unless they add a program to their profile.

 

Q. CAN COACHES WHO ARE MOSTLY OR EXCLUSIVELY-FOCUSED ON WORKING WITH ADULTS REGISTER WITH NET GENERATION?

Net Generation is a youth brand for 5-18-year-olds. If a pro works exclusively with adults, they would not register with Net Generation

 

Q. WHAT ARE THE NET GENERATION PROVIDER STANDARDS?

All approved Net Generation Certified Providers have to agree to provider standards in order to appear in our certified coach search. Those standards can be found below.

1. Complete the SafeSport Training Course and Background Investigation every two years;

2. Use the Net Generation materials, standards and curricula for instruction, and keep up to date with the latest coaching practices and the latest principles of growth and development of youth;

3. Deliver your program utilizing the Net Generation delivery philosophy of creating an ideal ‘Developmental Learning Environment’;

4. To place the emotional and physical wellbeing of players first;

5. Provide a welcoming playing situation for everyone;

6. Lead by example in demonstrating fair play and sportsmanship;

7. Not engage in unsportsmanlike or unethical conduct nor encourage players, or any other persons, to engage in unsportsmanlike or unethical conduct;

8. Respect the rights of everyone and treat them with respect regardless of their race, religion, color, national origin, sex, sexual orientation, disability, or ability and encourage players to treat everyone with respect regardless of race, religion, color, national origin, sex, sexual orientation, disability, or ability.

 

Q. PTR AND OTHER COMMON COACHING CERTIFICATIONS ARE NOT LISTED AS POSSIBLE CRITERIA IN THE SEARCH FOR “CERTIFIED” COACHES ON NETGENERATION.COM. IS THIS SOMETHING WE’RE PLANNING ON ADDING?
As of now we are not adding PTR and other coaching certification as a filter to the search criteria. Only USPTA and/or PTR approved coaches can appear in the certified coach search directory and their certification type is shown on the coaches profile page.

 

Q. WILL THERE BE SOME SORT OF MERGING WITH NET GENERATION AND COACH YOUTH TENNIS?
Yes. The six online courses (plus the recorded face to face workshop) remain a requirement for certification with PTR and USPTA, so CYT is not going anywhere. We had a project team this past fall that reviewed all the courses and what needs to be changed in terms of old logos and any V/O. The intent is to “net-genify” the site and then move it onto our new learning management system (LMS) we recently purchased. Right now, CYT is being hosted on coachyouthtennis.com, and will be migrated over to the new LMS sometime this summer. Once we move it, you will see Net Generation all over it.

 

Q. IF YOU DO NOT HAVE MEMBERSHIP TO PTR OR PTA ARE YOU INELIGIBLE TO HAVE MEMBERSHIP TO NETGEN?
Yes. All providers are welcome in Net Generation as long as they complete the Safe Play background screen program. USPTA/PTR members get certified coach status and different benefits. All providers get access to world class curriculum, Program Management Center, Marketing Generator and much more.

 

Q. DO ONLY CERTIFIED COACHES GET THE HARD COPY OF THE RED, ORANGE, GREEN CURRICULUM?
Certified coaches receive the hard copy red, orange and green practice plans. Providers who register a community program and are approved by the section will receive the hard copy Community Red Practice Plans with the equipment pack. Certified coaches however can digitally download the Community and School Curriculum.

 

Q. HOW DO I INCORPORATE THE COACHING CURRICULUM LESSON PLANS TO KIDS 10 - 17 JUST STARTING TENNIS?
Two things: you can adjust the Red 3 coaching plans to fit your needs. Also, we just finished final edits to an orange and green curriculum for beginning players that will be published for the community provider. The orange is aimed at middle school and the green is aimed at high school. The orange and green are twelve lessons (two groups of six) that go from beginner to serve, rally and play. We will be promoting these for certified coaches as well as community. The certified coach can take these and add more technical or tactical talk, but they are a great base to work from.

 

Q. HOW SHOULD COACHES INTEGRATE THE "ASSESS TOOL" INTO GROUP LESSONS?
When integrating, the first thing you need to do is equate the Net Generation levels (Red 3, Orange 2, etc.) with your program names. For example, you may have a “Champs” group that could be Red 3 and Red 2 players. Then, notify your parents that you will start doing assessments as of X date, and how that correlates to your program. Then, you can assess with the app, email or text it, and the parents will know how this relates to their child’s class. Remember, the assessment is just a tool for programs, ultimately you decide how to use it.

COMMUNITY

Q. WHAT TYPE OF BACKGROUND CHECK DO THE COACHES GO THROUGH?

All coaches go through the Safe Play Program, developed in conjunction with the USOC.   Click here for more information on the Safe Play Program.

 

Q. HOW DOES A CTA BECOME A SCHOOL PARTNER?

Our goal with School Partners is to find a tennis outlet for your students that is off-site so they have a natural landing place should they wish to continue tennis outside of school. If a School doesn’t currently have a partner, they will email netgenerationschools@usta.com and will put you in contact with our local knowledge asset so you can choose the registered partner that’s right for the School. A CTA can be proactive in approaching local schools to create a partnership.

 

Q. COULD A PARENT RUN PROGRAM BECOME A CTA?

Yes if they fit their sections criteria for becoming a CTA. Their section can guide them through the process of being a CTA.

 

Q. WHAT ABOUT PARENTS WHO WANT TO DELIVER TENNIS, CAN THEY SIGN UP ON NET GENERATION?

Yes, parents running programs can sign up for Net Generation and go through the Safe Play background check, receive curriculum, training & equipment to support them in delivering a great program for kids.

 

Q. WHAT DOES A NET GENERATION COMMUNITY EVENT/TENNIS EXPERIENCE LOOK LIKE?

Templates will be developed for communities to guide them through the process of organizing and choosing activities. A high-level overview is that it is a skill & play based facilitated session by non-certified providers.

 

Q. WHAT DOES THE COMMUNITY PROVIDER VALUE POSITION PACK LOOK LIKE?

It has Net Generation branded racquets, balls, barrier tape, a manual and banner. Click here for more details on our value prop starter equipment kits.

 

Q. HOW DOES A PARK OR CTA QUALIFY FOR A NET GENERATION COMMUNITY PACK?

The first thing for an individual is to sign up on the Net Generation site and register their program through the community program flow in the Program Management Center. Once your program is verified by your section then you will be shipped the Community Starter equipment pack.

 

Q. IF A PARK OR CTA WANTS TO START A PROGRAM FOR 5 TO 11-YEAR-OLD CHILDREN WHAT RESOURCES ARE AVAILABLE?

There will be curriculum, training, and equipment available for communities delivering these introductory programs in their local community for kids in this age group.

 

Q. WILL THERE BE TRAINING FOR THE 5 TO 11-YEAR-OLD PROGRAM?

Yes, there will be training available to providers for these programs.

 

Q. WILL A PARK HAVE TO HAVE ALL OF ITS INSTRUCTOR'S BACKGROUND CHECKED?

A park can choose to have all instructors register on the Net Generation site. To be registered they must pass the Safe Play Background check. It would be to the benefit of every program to be able to say that all of their instructors have passed a background screen.

 

Q. WHO FROM A CTA NEEDS TO BE BACKGROUND CHECKED?

The person adding programs on behalf of a CTA will have to be Safe Play certified. It is recommended that all those delivering tennis also goes through the Safe Play Background education and screen as they will gain access to the curriculums.

 

Q. WILL YMCA’ AND BOYS AND GIRLS CLUBS HAVE THE ABILITY TO SIGN ON AS NET GENERATION SCHOOL PARTNERS AND OR PROVIDERS?

Yes, these programs can be a school partner with a school or choose to deliver tennis through their local programs after-school.

 

Q. WHAT DO YOU SEE THE ROLES OF PARKS AND CTA'S WITH NET GENERATION?

Parks and CTA’s will play an extremely important role in the rollout of Net Generation. They have always been important partners in the delivery of tennis and that role will only become more important. Net Generation is an umbrella brand that will encompass tennis for youth ages 5 – 18 & support these organizations with curriculum, programming, education & equipment.

 

Q. WHAT SHOULD A SMALLER CTA WITHOUT A HOME FACILITY PUT IN FOR LOCATION INFORMATION SUCH AS ADDRESS AND COURT INFORMATION?

All organizations and providers will be able to enter any location where they offer tennis. The program management center allows providers to put in formal facilities and informal (gyms/blacktops) locations. They will also have the ability to add a facility if it’s not in the database.

 

Q. WHAT IF A LARGE NJTL OR CTA HAS MORE THAN ONE SITE?

A provider can identify up to 20 facilities associated with a program. If they have more than 20 then they can create another program and attach the remaining facilities to it. 

 

Q. WHAT IF MY PROGRAM TAKES PLACE AT A NON-TRADITIONAL LOCATION LIKE A GYM BLACKTOP OR COMMUNITY BASKETBALL COURT?

In the community program flow, you can identify non-traditional locations by selecting "Other" for the location. You will then be prompted to enter address details for the location. 

 

Q. ARE THERE PROMOTIONAL MATERIALS AVAILABLE TO BE USED BY PROVIDERS LIKE CTAs, PARKS AND OTHER FACILITIES?

There will be marketing materials available through Section, districts, and States and in development is the ability of providers to create their own marketing materials in our brand generator.

 

Q. WHAT IS THE DIFFERENCE BETWEEN NET GENERATION AND YOUTHTENNIS.ORG?

Youthtennis.com was the previous registration system used for program registration. Net Generation is the name of the new youth brand and netgeneration.usta.com is the new provider, program and soon consumer registration site.

 

Q. THE HEAD COACH FOR A CTA MIGHT REGISTER A PROGRAM BUT THEY HAVE MANY COACHES ON COURT WITH KIDS. SHOULD ALL COACHES REGISTER?

An organization can designate one administrator to add programs on behalf of the entire organization or facility but it would be beneficial to have all coaches register and become Safe Play certified. Having all coaches go through Safe Play helps to educate all instructors as well as protect the children in the programs. Safe Play approved providers also gain access to our Net Generation world-class curriculums and Net Generation Mobile App.

 

Q. HOW DO WE ASSURE THOSE COACHES IN THE PROGRAMS LISTED HAVE BEEN THROUGH BACKGROUND SCREENINGS?

Only coaches and providers that have passed the Safe Play Screening will be listed on the Net Generation site. All leaders of programs should take one themselves to make sure their staff have completed this. This is for the safety of all kids.

 

Q. WILL NJTL CHAPTERS RECEIVE A PROMOTIONAL KIT SO WE CAN SUPPORT THE NEW INITIATIVE ON OUR PROMOTIONAL MATERIALS AND OTHER MARKETING ASSETS?

NJTL programs that register as Net Generation Community Programs or as a provider will be eligible for a Net Generation Equipment package. There will be marketing material available to support Net Generation as well as programming, education & resources.

 

Q. WILL WE NEED TO REGISTER OUR NJTLS TWICE NOW THAT WE ARE MOVING OVER TO NET GENERATION, NET GENERATION REGISTRATION, AND NJTL REGISTRATION? HOW WILL THE TWO SYSTEMS INTERTWINE?

NJTL’s will still need to register annually on the NJTL registration portal. Net Generation is a platform where NJTLs can post their programming to advertise to their local communities.

 

Q. WHEN WE REGISTER OR NJTL THROUGH NET GENERATION DO WE HAVE TO INPUT THE NAMES OF EACH OF OUR STAFF TO ENSURE THAT THEY PASS THE BACKGROUND CHECK OR DO WE JUST REGISTER OUR NJTL AND WE'RE DONE? DO WE HAVE TO ENSURE EACH OF OUR STAFF MEMBERS REGISTERS THEMSELVES THROUGH NET GENERATION? (I.E., TENNIS INSTRUCTORS, EDUCATION INSTRUCTORS?

Net Generation is an individual registration. Individuals will be able to add programs and identify if they are hosting on behalf of an organization. It would be beneficial for every organization to have their staff register and pass a background check. It is free to all Net Generation registered providers. This ensures a quality standard of the people working with our kids.

 

Q. I THINK THIS IS GREAT, WHAT WOULD BE YOUR REQUEST FOR NJTL CHAPTERS AS THE SINGLE MOST IMPORTANT THING WE CAN DO TO CONTRIBUTE TO THE SUCCESS OF NET GENERATION?

NJTLs registering as Net Generation providers, acting as community providers as well as providing programming and educational opportunities under the Net Generation umbrella would be beneficial.

 

Q. HOW DO WE TIE IN AN ACE EDUCATIONAL COMPONENT FOR YOUNGER NJTL PARTICIPANTS?  

The NJTL ACE curriculum developed works hand in hand with the Net Generation programs. It will have no effect on the ACE curriculum.

 

Q. AS WE HAVE MORE PARENTS RUN PROGRAMS WILL THERE BE TRAINING FOR THEM?

Training will be available to parent groups and other providers through their section. This will be an ongoing & supported mechanism to raise the standards of delivery.

 

Q. HOW DOES PUTTING MY CTA/PARK PROGRAM ON NET GENERATION HELP ME?

It will provide visibility for a program as Net Generation becomes the youth brand for tennis. This will be the go-to site for consumers to search for programs, providers, facilities, and certified teaching pros. It will also have a strong focus on being a support for the delivery of your program.

 

Q. WILL PARKS AND CTA'S HAVE ACCESS TO THE PROGRAM MANAGEMENT SYSTEM?

Any registered program that has individuals that have been Safe Play certified will have access to the Community Program in the Program Management System.

 

Q. IF WE ALREADY HAVE OUR COACHES' BACKGROUND CHECKED DO WE STILL NEED TO GO THROUGH THE NET GENERATION BACKGROUND CHECK?

Yes, USTA is unable to rely on information compiled by another organization or agency. As various organizations, businesses, and agencies use different criteria to determine eligibility for approving an individual’s background screen, the USTA cannot rely on those results.

 

Q. IF A COACH IS SIGNED UP FOR NET GENERATION BUT THEN LEAVES TO ANOTHER PROGRAM CAN THEY TRANSFER THEIR NET GENERATION REGISTRATION TO THE NEW PROGRAM?  

Yes. A provider account can be edited and they can edit their program in the Program Management System.

 

Q. WILL OUR INFORMATION BE SOLD TO 3rd PARTIES?

No, registration information will not be sold to third parties.

 

Q. CAN THE PROVIDER DELETE OR CHANGE THEIR PROGRAM CONTENT QUICKLY IN CASE A CLASS IS CANCELED OR MOVED?

Yes, in the Program Management System the provider can update program information and will be reminded to renew information with an “expiring soon” tag.

 

Q. HOW DOES THE PROVIDER GAIN ACCESS TO THE PARTICIPANT INFORMATION?  

Consumers will be able to contact providers and ask for more information. When that initiation happens the provider will have access to the consumer's email and they will be able to communicate with each other at that point.

 

Q. WHEN WILL THE PAYMENT SYSTEM BE READY THROUGH NET GENERATION FOR PROGRAMS?

The timing of this is still TBD but will not happen before end of 2018.

 

Q. UNDER COMMUNITY (BESIDES NJTLS AND CTAS) ARE PARK AND RECREATION AGENCIES INCLUDED AS WELL?

Yes. Parks and Recreation agencies will fall under the “community” program classification.

 

Q. HOW WILL YOU EDUCATE PARENTS ON THE PROPER FORMATS AND EQUIPMENT FOR KIDS SO THAT THEY CAN BETTER EVALUATE PROGRAMS?

As parents register their kids we will be able to communicate directly on what they should be receiving in a program.

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TEAM TENNIS

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Q. WHAT IS JUNIOR TEAM TENNIS?

USTA Junior Team Tennis (JTT) provides kids with all the health and social benefits of tennis in a co-ed, fun and competitive team environment. Moreover, it gives them a chance to compete with friends and against individuals of similar ages and skill levels in singles, doubles, and mixed doubles.

 

Q: WHAT ARE THE OBJECTIVES OF TEAM TENNIS UNDER NET GENERATION?

JTT is designed to introduce kids to team competition in a setting that focuses on developing skills, play opportunities & fun. 

 

Q: WHERE DO I SIGN UP TO BE A TEAM TENNIS COORDINATOR?

All Net Generation coordinators must start their journey in Net Generation by creating an account and completing the Safe Play program before going to TennisLink. Click here for a detailed guide.

 

Q: WHAT WILL BE DIFFERENT ABOUT TEAM TENNIS UNDER NET GENERATION FOR PLAYERS?

Pathway support with a focus on delivering a learn-to-play program to better introduce players to competition.

 

Q. IF I HAVE A JTT COORDINATOR ACCOUNT ON TENNISLINK DO I NEED TO CREATE ANOTHER ONE ON NET GENERATION?

All JTT coordinator and team manager accounts have been migrated to Net Generation. Login information for Net Generation is the same as TennisLink. Effective Jan. 1, 2018, all JTT volunteers will need to complete the Safe Play requirements via registration through Net Generation. Click here for more details. 

 

Q: AS A JTT PROVIDER WHAT SHOULD I KNOW ABOUT NET GENERATION? 

Provider support will include a National recognition program, welcome package with marketing, training, and technology support, and online learning modules. Junior Team Tennis programs in TennisLink are now listed on the Net Generation program search, along with other local tennis programming.   There is no need for coordinators to post their programs in Net Generation as they have been automatically migrated for them. Other great features on Net Generation include the curriculum center with world class coach education and tips.

 

Q: WHAT IS THE JTT PROVIDER WELCOME PACKAGE? AND WHEN WILL COORDINATORS RECEIVE IT?

Junior Team Tennis Coordinators will receive a welcome package starting in Fall 2017. The package will contain a Net Generation Tablet, hat, shirt and a branded jacket. 

 

Q. IS THERE ANYTHING REQUIRED IN ORDER TO RECEIVE THE WELCOME PACKAGE?

All JTT providers registered in TennisLink with active programs will receive a welcome package.

 

Q: CAN A PROVIDER BE A TEAM TENNIS PROVIDER UNDER NET GENERATION, YET HOST PROGRAMS THAT ARE NOT AN OFFICIAL USTA JUNIOR TEAM TENNIS PROGRAM?

Yes, anyone running team tennis programs for youth can become a Net Generation Team Tennis provider. In order to become a Team Tennis Provider you must first register and pass the Safe Play Program in Net Generation.

 

Q: WILL TEAM TENNIS PROVIDERS HAVE THEIR PROGRAMS LISTED ON THE NET GENERATION WEBSITE?

Yes. All programs listed in TennisLink will automatically be populated on the Net Generation website. Programs will not appear in the Net Generation program search after the season end date. 

 

Q: WILL TEAM TENNIS PROVIDERS UNDER NET GENERATION HAVE TO PASS A BACKGROUND CHECK?

Yes, all Net Generation providers will have to be USTA Safe Play certified, which includes a background check that can take up to 10 business days.

 

Q: WHAT IF A PROVIDER IS ALREADY USTA SAFE PLAY CERTIFIED?

They will be able to enter their NCSI applicant ID during their Net Generation registration for verification.

 

Q: WHY SHOULD SOMEONE PROVIDE AND PARTICIPATE IN TEAM TENNIS UNDER NET GENERATION?

It is easy to form teams, it increases play opportunities for every child, and it promotes level based play.

 

Q: WHO CAN PLAY IN TEAM TENNIS UNDER NET GENERATION?

Anyone 18 years or younger who can serve, rally, and score can play Team Tennis under Net Generation.

 

Q: WILL PROVIDERS STILL USE TENNISLINK?

Yes, TennisLink will still be used for USTA programming (creating and managing programs, championships, teams, and schedules) as well as registration, score entry, and tracking of results, youth progression, and junior ratings. Programs are migrated automatically for Junior Team Tennis providers and consumers will be directed back to TennisLink to register for the program. 

 

Q. WHAT IS THE INTEGRATION BETWEEN TENNISLINK AND THE PROGRAM MANAGEMENT CENTER FOR JUNIOR TEAM TENNIS? SHOULD JTT COORDINATORS REGISTER IN NET GENERATION AS WELL.

We have migrated all JTT coordinators and their programs over to Net Generation since they have completed the background screen. We do not want to make them register again on Net Generation. JTT coordinators can use their TennisLink login credentials to log in on Net Generation. Please note that USTA Tournament Directors, however, are not Safe Play approved so they will not be migrated over to Net Generation at this time.

REGISTRATION

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TOP 6 THINGS TO KNOW ABOUT PROVIDER REGISTRATION

1. If you already have an account with USTA.com (Membership) or TennisLink you can use those credentials to log into Net Generation. There is no need to create a new account.

 

2. Registration consists of 5 steps. Step 3-5 consists of the USTA's Safe Play Program.  Once you put in your email address on Step 1 you will have a “light account” and will receive a success message. This doesn’t mean you have completed all five steps of registration.

 

3. Your password must have an upper case, lower case and number.  i.e. Tennis123 

 

4. Certified coaches will need to put in their USPTA/PTR member number on Step 2 of registration or in the "Provider Information" Tab which will be verified in order to get access to certified pro features. All users will need to put in their SSN during the criminal background check (Step 5 on the secure NCSI website) in order  to complete registration. 

 

5. The Safe Play program is integrated into the Net Generation Registration. You will see all the steps required once you log in. The Safe Play Program consists of the following 3 steps:

Step 1: Watch the 45-minute Safe Sport Education Module. 

Step 2: Read the USTA Safe Play misconduct and reporting guidelines

Step 3. Complete the background screen on National Center of Safety Initiatives (Once user gets greenlight they have to go back to net gen and put in NCSI ID)

Registration is complete once you put your 16 digit NCSI registrant ID on Step 3

 

Q. WHO DO I CONTACT IF I AM HAVING TROUBLE WITH THE REGISTRATION SYSTEM?

Please contact netgeneration@usta.com for any registration issues.

 

Q. I HAVE FORGOTTEN MY PASSWORD. HOW DO I RESET IT?

You can easily reset your password by doing the following:

Click on "Log In" at the upper right corner and then click on "Forgot Password" which can be found at the bottom of the modal

You will be sent an email with a link to reset your password. Please note that you must reset your password within 30 minutes before the email expires.

 

Q. HOW DO I CHECK TO SEE IF I AM A NET GENERATION APPROVED PROVIDER?  

You can check your NCSI Approval by logging into your account. Click on "Edit Profile" then click on "Provider Information." Scroll to the bottom of the page to view your Safe Play Approval Status. If you have any pending requirements you will see it on the Registration Steps Page once you log in. 

 

Q. WHEN WILL PROVIDERS BE APPROVED?

Providers that complete the background screen should be approved within 5-7 days after completing all five steps of registration. Make sure you put your 16 digit NCSI ID that you received on the last page of the NCSI background screen back into step 5 of Net Generation registration.  Providers that register with a current NCSI greenlit applicant ID should be approved within 24 hrs. For providers with USPTA/PTR IDs it might take 7 days as we will be getting approval from USPTA/PTR.


Q. WHAT HAPPENS IF I RUN A CTA OR A CLUB?  HOW DO AFFILIATE MY PROGRAM OR PROFILE WITH AN ORGANIZATION?  

Net Generation is an individual registration. Providers will be able to connect their programs to an organization on Step 2 of posting a program in the Program Management Center. If the program is affiliated with a USTA Membership Organization you will select "Organization" for the question, "Who is offering?" Start typing in the name of the organization in our organization search. If your organization or facility isn't in our database you can create a new one. 

 

Q. IS THIS PROVIDER REGISTRATION SYSTEM AN INDIVIDUAL REGISTRATION NOT ORGANIZATION FOCUSED?  

Individuals will be driven to register their programs on behalf of their organization. We try to capture this by asking the question: "Who is offering this program?" Me or Organization. Only certified coaches will be in the individual coach directory everyone else will be searchable by programs.

 

Q. WILL THERE BE AN APP FOR THE PROVIDERS TO BE ABLE TO UPDATE INFORMATION AS NEEDED?

Providers will be able to go back and update their information on a desktop or mobile devices at any time. We have launched a Net Generation coaching app where Safe Play Approved providers can easily access the Net Generation coaching curriculum.

 

Q. WHAT IF A CLUB IS PRIVATE AND NOT OPEN TO THE PUBLIC?  

Clubs/Facilities will have the ability to identify if their program is private or public. All programs (private and public) will appear in the consumer search.  

 

Q. IF A COACH TEACHES AT MULTIPLE FACILITIES WILL THEY BE ABLE TO TIE THEMSELVES TO MULTIPLE FACILITIES?

Yes. Certified Coaches will be able to add one primary facility to their public profile. However, all providers will be able to link a program to 20 facilities.  If they need to add more than 20 then they can duplicate the program and add the other facilities. All will show up in the search.

 

Q. DO ALL THE PROS AT A FACILITY HAVE TO GO THROUGH THE BACKGROUND CHECK?

Yes. If the individual coaches want to leverage the consumer search and have access to educational materials it’s in their best interest to register individually.

 

Q. ARE PROVIDERS ABLE TO CHOOSE AS MANY PROVIDER TYPES AS THEY WOULD LIKE AND THAT APPLY TO THEM?

Yes. They can choose all that apply

PROGRAM MANAGEMENT CENTER

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TOP 5 THINGS TO KNOW ABOUT THE PMC

1. There are three types of programs that can be added to the Program Management Center:

a) Coaching: A coaching program is run by an USPTA and/or PTR certified tennis professional.

b) Community: A community program may be run by non-certified coaches, local coordinators, Community Tennis Associations (CTAs), National Junior Tennis and Learning (NJTLs) organizations, volunteers or parents. After-school or out-of-school programs should be registered in the community classification.

c) Schools: A school program is a PE program run by a teacher or a school employee.  Middle or High School Coaches may also register their team (s) under the school classification.

 

2. Only certified tennis professionals may add a coaching program and or post a public profile in the Certified Coach search directory.

 

3. Providers can put in 3rd party registration links on Step 1 in “General Details” of the program flow.

 

4. A provider has to identify where their program takes place in step 3 of the program post flow. They can search for their facility in our robust database. Make sure you type in the entire name of the facility in the search bar. If a facility is not in the database the user will have to manually add the facility to our database. The facility must be first verified and approved before the provider's program will be added to the program search. 

 

5. JTT Providers should not post their team tennis programs that already in TennisLink into the PMC.  

 

Q. HOW DO YOU ACCESS THE PROGRAM MANAGEMENT CENTER

In order to access the Program Management Center to add your programs, you will have to log in to your account and click on the Welcome Menu. Please see detailed steps below:

Step 1: Log In (upper right section on website)

Step 2: Click on "Welcome Name" (upper right)

Step 3: Click on "Management Center"

 

Q. FOR THE PROGRAM MANAGEMENT CENTER DO COACHES HAVE TO ADD ALL THE INDIVIDUAL PROGRAMS IN THEIR PROGRAM/FACILITY?

They will have flexibility. The choice is theirs. They can either add an “overall program” or add each individual program.  

 

Q. PLEASE CLARIFY WHO CAN POST COACHING, COMMUNITY AND SCHOOL PROGRAMS?

Only Safe Play approved teachers or school employees hosting a PE program or Middle or High School Coaches registering their team(s) should add school programs. Any Safe Play approved provider can add a community program. Only Safe Play Approved as well as USPTA/PTR  certified coaches can add coaching programs.

 

Q. HOW DO FACILITIES TIE INTO THE REGISTRATION PROCESS?

All providers have to put in a facility or location of where the program takes place. They can search the database and add a facility to their program. If the facility doesn't exist then they can add new facility which will be verified by the data team. 

 

Q. HOW LONG DOES IT TAKE TO GET A NEWLY CREATED FACILITY APPROVED?

The facilities team has a robust verification process. A facility will not be approved if it already exists in our database or if the submission isn't a formal facility or club with actual tennis courts. A lot of providers do not realize that their facility already exists in the database so we highly recommend searching thoroughly for the facility by entering several different spelling combinations before creating a new facility. 

 

Q. WHO SHOULD I CONTACT REGARDING MY FACILITY APPROVAL?

Please contact courtmoderator@usta.com for approval updates. 

 

Q. WHAT SHOULD I DO IF MY PROGRAM TAKES PLACE AT A NON-TRADITIONAL LOCATION?

If your program takes place at a non-traditional location like a gym blacktop or basketball court please post your program in the Community classification and choose "other" as your location in Step 3. 

 

Q. WILL PLAYERS BE ABLE TO REGISTER FOR A PROGRAM OFFERING (EX: TUESDAY CLINIC AT THE CLUB) DIRECTLY ON THE NET GENERATION WEBSITE?

In the future, they will, but the specifics are TBD i.e. being able to pay. For now, we are letting providers put 3rd party links for registration and pay in their program pages. They can also direct consumers to their personal websites.

 

Q. WILL THERE BE A FEE FOR PROVIDERS TO POST THEIR PROGRAMS?

All features on the Net Generation platform are free. All Safe Play approved providers get access to program management center, world class curriculum and the Marketing Generator. 

 

Q. I HAVE A PROGRAM LOCATED IN TX AND VA. HOW DO I GROUP THEM TOGETHER?
I suggest creating an overall program that incorporates all the attributes of both programs. You can list all the facilities (up to 20) on one program post even if they are in different states. Net Generation is based on search location. So a consumer looking for program in your TX zip code your program will show up in the search results.

 

Q. DO I HAVE TO COMPLETE MY SAFE PLAY APPROVAL IN ORDER TO POST A PROGRAM?
Providers can access the program management center and create their program before they are Safe Play approved. They have to complete Step 1 & 2 of registration first
 

SAFE PLAY PROGRAM AND NCSI BACKGROUND CHECKS

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Q. WHO DO I CONTACT IF I AM HAVING ISSUES WITH THE BACKGROUND CHECK PROCESS?

You can contact our USTA Safe Play Support Email safeplay@usta.com or you can contact NCSI directly at Phone: (866) 833-7100 or clientservices@ncsisafe.com for help with your background screen application.

 

Q. WHAT IS THE USTA SAFE PLAY PROCESS ENTAIL?

The Safe Play program is integrated into the Net Generation Registration. You will see all the steps required once you log in. The Safe Play Program consists of the following 3 steps:

Step 1: Watch the 45-minute Safe Sport Education Module.

Step 2: Read the USTA Safe Play misconduct and reporting guidelines

Step 3. Complete the background screen on National Center of Safety Initiatives (Make sure you write down your NCSI 16 digit registrant ID. You will have to put that number into your Net Generation account in order to be approved) 

 

Q. WHO IS NATIONAL CENTER FOR SAFETY INITIATIVES (NCSI)?

The USTA has been working with the National Center for Safety Initiatives (NCSI) since 2010. Since that time, NCSI has been performing background screens on behalf of the USTA for USTA Certified Officials, Player Development contractors, massage therapists, athletic trainers, various other USTA contractors, and Junior Team Tennis volunteers (since 2013). Overall NCSI has performed over 35,000 background screens for the USTA alone. In addition to the USTA, NCSI’s client base spans thousands of organizations, from other national governing bodies as well as the United States Olympic Committee to local grassroots leagues and teams.

 

Q. IS NCSI'S WEBSITE SECURE?

Regarding website security, NCSI’s business is performing background screens; therefore, maintaining a secure and encrypted website to do so is their priority. In order to keep an applicant’s information secure, NCSI uses an Extended Validation (EV) Secure Socket Layer (SSL) certificate which is the most advanced technology available for encryption provided by VeriSign, an industry leader and well-known provider of encryption and data transmission protection technologies for many years. Any place personal or sensitive information is collected, an SSL connection is used (details and the certificate can be found on NCSI’s website by clicking the “VeriSign Secured” logo). Personal identity information, after being transmitted over the SSL connection, is kept in a secure database with key identity fields being stored as encrypted text. To further ensure security, NCSI performs perimeter scans by multiple providers to guard against any changing external security threats.

 

Q. WHY DO I HAVE TO GIVE MY SOCIAL SECURITY NUMBER TO NCSI? AND WILL IT AFFECT MY CREDIT REPORT?

An applicant must input their social security number in order for NCSI to perform a Social Security Number (SSN) Trace. NCSI uses the SSN Trace to identify names and locations strongly associated with a SSN for purposes of ensuring a thorough investigation is conducted. NCSI also uses the Trace to confirm the applicant’s date of birth. The SSN Trace does not contain credit scores or information regarding the individual’s financial history. The information on the SSN Trace is used as an evaluating tool and if there is inaccurate, incomplete or additional information present, a form of identification such as a driver’s license, birth certificate, or passport may be required to verify an applicant’s information. NCSI respects an applicant’s personal privacy and only requests information that is reasonable and related to the issue being verified.

 

Q. I’VE COMPLETED ALL 3-STEPS OF THE SAFE PLAY PROGRAM. HOW CAN I CHECK TO SEE THE STATUS OF MY ACCOUNT?

Thank you for completing all 3-steps of the Safe Play Program. We know that took a lot of effort and we appreciate the time you have put into this. It usually takes around 5-7 days for your application to get reviewed. Please make sure that you put your NCSI registrant ID into your Net Generation profile in the "Provider Information" tab. You can check on your status by following these steps:

1. Log into your Net Generation Account

2. Click on the Welcome Menu

3. Select "Edit Profile

4. Click on the "Provider Information" tab

5. Scroll to bottom of page to see your “Safe Play Program Status”

 

Q. DO YOU HAVE TO OWN A SOCIAL SECURITY NUMBER OR 5-YEAR ADDRESS HISTORY TO COMPLETE THE BACKGROUND SCREEN?

If you do not have a social security number or 5-year address history please contact lauren.tracy@usta.com. She will walk you through the process for these special circumstances. 

 

Q. I CAN’T FIND MY 16 DIGIT NCSI ID. CAN YOU TELL ME HOW TO RETRIEVE IT?

NCSI sends a confirmation email with your 16 digit NCSI registrant ID and also shows you your ID on the last page of the background screen. If you cannot locate the email in your inbox you can retrieve your ID by completing the following steps:

1. Go to website www.ncsisafe.com

2. At the bottom of your screen, you’ll see a box “Check Your Background Screening Status”, select that box.

3. Enter the required information into option 1 (name, SSN, DOB).

4. Select Submit.

5. Click on "view details" to retrieve your Registrant ID

 

Q. I THOUGHT I COMPLETED ALL 3-STEPS BUT I STILL DO NOT HAVE ACCESS TO THE WEBSITE.

Thank you for completing the all 3 steps of the Safe Play Program. Please make sure you put in the 16 digit NCSI applicant ID in your Net Generation account. You can do it by following these steps:

1. Log back into your Net Generation account it should take you back to Safe Play registration page.

2. Click “Next.”

3. Under the question: “Did you complete the Safe Play Page”

4. Click “YES” and enter your 16 digit NCSI Applicant ID into the boxes and click “Submit”

 

Q. HOW OFTEN DO PROVIDERS NEED TO GO THROUGH THE SAFE PLAY PROCESS?

All USTA providers will have to renew their Safe Play status every two (2) years. Their NCSI applicant ID will no longer be valid once it expires & program information will drop off the site. All providers will be notified if they are about to expire.

 

Q. HOW DOES A PROVIDER KNOW IF THEIR SCREEN IS ABOUT TO EXPIRE?

There will be communication from Net Generation and NCSI that your certification is close to being expired. If a provider does not renew their certification then they will lose access to the site.

 

Q. HOW LONG IS THE ONLINE TRAINING MODULE?

The training module is about 45 minutes.

 

Q. IF A PROVIDER IS ALREADY IN COMPLIANCE WITH SAFE PLAY BACKGROUND CHECKED (FOR EXAMPLE, A JTT COORDINATOR/CAPTAIN), WILL THEY HAVE TO GO THROUGH IT AGAIN?

No. They will just have to put in their 16 digit applicant ID. If they can't find it or forgot it there is link to retrieve it from the NCSI site.


Q. IF PEOPLE HAVE ISSUES GIVING THEIR SOCIAL SECURITY NUMBER IS THERE ANOTHER OPTION?

No. SSN must be provided to complete the screen.

 

Q. ONCE A PROVIDER IS GREENLIGHTED WILL THEY BE NOTIFIED?

Yes. Providers will get an email from NCSI alerting them of their background screen results. They will also get an email from USTA Net Generation informing them that they have received a green light and can go back into the site and manage their account.

 

Q. DO P.E. TEACHERS NEED TO COMPLETE THE SAFE PLAY PROCESS AS WELL TO RECEIVE SUPPORT FOR TEACHING TENNIS IN THEIR CLASSES? TEACHERS ARE ALREADY REQUIRED TO HAVE BACKGROUND CHECKS COMPLETED IN ORDER TO TEACH. IS IT REALLY NECESSARY TO HAVE TEACHERS DOING THIS EXTRA STEP?

Yes. Teachers will have to complete the USTA Safe Play Process. The USTA is unable to rely on information compiled by another organization or agency. As various organizations, businesses, and agencies use different criteria to determine eligibility for approving an individual’s background screen, the USTA cannot rely on those results. Also, there is no easy way to confirm if teachers had in fact completed a background check since there is no national database. Secondly, other providers can avoid the safe play check if they choose teacher as one of their provider types. To verify if a provider is actually a teacher increased the complexity of the work process. Unfortunately, we can’t 100% guarantee or trust that providers would be honest in their selection if they discovered this loophole. We will analyze the amount of drop-off that occurs during the Safe Play process and find solutions and incentives for re-engagement but we are confident that the value proposition will be worth school teachers executing the Safe Play process.

 

Q. WHAT EXACTLY DETERMINES IF A PROVIDER DOES NOT PASS THE USTA SAFE PLAY BACKGROUND SCREEN?

Reportable convictions for, disclosures of convictions for, and pending dispositions for any of the following criminal offenses, or registrations will prompt a determination that an applicant does not meet the criteria for participation:

1. Any felony including an element of violence regardless of the amount of time since the offense, and any non-violent felony within the past fifteen (15) years (felony defined as any crime punishable by confinement greater than one year).

2. Defined on the basis of exposure for the offense for which the defendant was convicted, pled guilty, pled nolo contendere or which is pending a disposition. If pled down, then the crime for which the defendant ultimately was convicted.

3. Defined as all crimes punishable by greater than one year in jail or prison, regardless of how characterized by jurisdiction. If range, alternate sentencing, or indeterminate sentencing, outer range greater than one year.

4. Any lesser crime involving force or threat of force against a person regardless of the amount of time since the offense.

5. Any lesser crime, regardless of the amount of time since the offense, of a sexual nature or classified as a sex offense including but not limited to "victimless" crimes of a sexual nature such as prostitution, pornography, indecent exposure, and crimes in which sexual relations is an element.

6. Any lesser crime within the past ten (10) years involving controlled substances (not paraphernalia or alcohol).

7. Any lesser crime within the past fifteen (15) years involving cruelty to animals.

8. Any sex offender registrant.

9. Any lesser crime within the past ten (10) years involving harm to a minor not included in numbers 1 – 6 above.

10. Criminal offenses include "Attempted Crimes" in the above classification.

 

Q. IF YOU HAVE ALREADY DONE SAFE PLAY AND HAVE THE NCIS #, DO YOU HAVE TO TAKE SAFE PLAY AGAIN TO REGISTER AS A PROVIDER?
If you have a current Safe Play Approval (not expired) you can use it for Net Generation. Enter your registrant ID on Step 5 of registration. If you have proof of your safe sport completion you can send it to netgeneration@usta.com and we can approve on the backend so you don't have to watch the module again. Please note that all 3 steps of the Safe Play Program will have to be renewed 2 years from completion.
 

FULFILLMENT

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Q. WHEN CAN WE EXPECT TO RECEIVE OUR PACKAGE AFTER PROVIDER REGISTRATION?
All Safe Play Approved providers are eligible for the Adidas performance shirt. Shirts will start shipping at end of January for all approved providers. Kits are shipped out on a weekly basis. If you are a certified coach and have clicked that you agree to appear on the search, this will trigger your kit being shipped. If you are a school teacher or community provider, once you have registered your school or community program in the Management Center, this will trigger your package to ship. (See the value prop doc attached for detailed requirements)

MOBILE APP

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Q. HOW DO I DOWNLOAD THE NET GENERATION COACHING APP?
The Mobile App will be available to download from your mobile device.
Google Play for Android: https://play.google.com/store/apps/details?id=com.usta.netgen

App Store for iOS: https://itunes.apple.com/us/app/net-generation/id1266026628?ls=1&mt=8

 

Q. IS THE MOBILE APP FREE?
Yes, this app is absolutely free of cost.

 

Q. DO I HAVE TO BE AN APPROVED PROVIDER TO ACCESS THE APP?
Yes. Only Safe Play approved providers can get access to all the content on the mobile app. Certified coaches will have access to everything including the assessment tool and the coaching practice and play plans. Unapproved providers will be able to see limited content.

 

Q. WHEN WILL COMMUNITY AND SCHOOL CURRICULUM ADDED TO THE APP?
In April community and school curriculum will be added to the mobile app. At that time only certified coaches will be able to access the coaching practice and play plans. All other providers will be able to access the school and community curriculum.

 

Q. IS IT POSSIBLE TO PRINT OFF PLANS FROM THE NET GENERATION APP?
Plans cannot be printed or emailed to other users at this time but in the near future you will be able to send customized plans to other approved providers as well as have the ability to print them out. You can access the practice and play plans on the website in your curriculum center and you can print it from there.

 

Q. HOW DO I SEND AN ASSESSMENT TO A PLAYER OR PARENT FROM THE MOBILE APP?
You can use your phones native sharing utility to send the assessment. We recommend sending the assessment to yourself first and then you can write a short customized message to the parent/player along with the assessment and forward it to the parent’s email address.

 

Q. I HAVE A NET GENERATION TABLET AND CANNOT SEND THE ASSESSMENT TO AN EMAIL ADDRESS
If you have one of the Net Generation tablets you will first have to download an email app so that you can use the email functionality to send an assessment to either yourself or a parent or player.